Refund & Cancellation Policy

This policy explains how subscriptions bought from Finipe Ventures Private Limited (CIN U82990RJ2026PTC113025; GSTIN 08AAGCF9646J1Z2; “FINIPE Ventures”, “we”, “us”) renew, how you cancel them, and when we refund. It forms part of our Terms & Conditions. Nothing in it limits the rights you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by contract.

1. What this policy covers

It covers paid Fini Proof plans and other FINIPE subscriptions that you buy online from us. Plans bought under a signed Order Form (such as a pilot or an Enterprise plan) follow this policy except where the Order Form says otherwise. It does not cover money that moves through a regulated payment partner on your behalf (for example a bill payment or payout): refunds of those transactions follow that partner’s rules, as section 2 of our Terms explains.

2. How you buy and pay

• You sign up, choose a plan, the number of seats and a monthly or annual billing period, and pay online by card, UPI or another method offered at checkout. Payments are processed by a regulated payment partner; your card or UPI details are entered with that partner.
• Your licence activates automatically once the payment is confirmed.
• A GST tax invoice is issued automatically for every charge and is available in your account.
• Plans bought under an Order Form are invoiced and paid as the Order Form states.

3. Renewal

The current Fini Proof checkout buys a prepaid period and does not automatically debit your payment method for the next period. Continued access after the paid period requires another confirmed payment at the plan and price shown at checkout.

For other subscriptions sold with automatic renewal, paid plans renew automaticallyat the end of each monthly or annual billing period, and we charge the payment method you authorised, until you cancel. Before you buy, the checkout shows the price, the billing period, that the plan renews automatically, and how to cancel. For recurring card and UPI payments we follow the Reserve Bank of India’s e-mandate rules: you authorise the mandate, we notify you at least twenty-four (24) hours before each renewal charge with its amount and date, and you can withdraw the mandate at any time. If a price changes, we tell you before the new price applies at your next renewal, and you can cancel before then.

4. Free trial

The Fini Proof free trial (up to 7 days or 7 Runs, whichever limit is reached first, one repository) costs nothing and asks for no payment details. It ends on its own and never turns into a paid plan without your purchase; there is nothing to cancel and nothing to refund.

5. Cancelling

• You can cancel at any time from your account settings, or by writing to connect@finipe.com with a subject line beginning “Cancellation —”.
• Your plan, and its licence, stay active until the end of the billing period you have already paid for. For a subscription sold with automatic renewal, cancelling stops the next renewal charge; the current Fini Proof prepaid checkout has no automatic renewal charge.
• The current billing period is not refunded in part, except in the cases in section 6.
• Charges for active contributors above your licensed seats, incurred before the plan ends, remain payable.

When a plan ends you must stop using its licence key and delete every copy of it, as section 25.6 of our Terms describes.

6. When we refund

We refund the amount concerned in full where:

• you were charged twice, or more than the price shown at checkout;
• you were charged after you had cancelled in time;
• you paid and we did not activate your licence or workspace, and we cannot put that right within a reasonable time after you tell us;
• you cancel a Fini Proof pilot bought under an Order Form before its agreed start date, giving the notice stated in the Order Form; or
• we end your plan for our own convenience or stop offering it — in that case we refund the prepaid fees for the unused part of the billing period, in proportion to the time remaining.

We do not refund a plan we end because of your breach of our Terms. A pilot that has started is a service being delivered and is not refundable; where our pricing page or the Order Form credits the pilot fee against a later subscription, that credit applies on the terms stated there.

7. If a renewal payment fails

For the current Fini Proof prepaid checkout, a failed payment does not extend your paid period, and we do not automatically retry a debit. You can return to checkout to pay for another period.

For other subscriptions sold with automatic renewal, we tell you and retry the payment. If it is still unpaid after a reasonable grace period that we tell you about, the plan ends and its licence is revoked; you can buy again at any time.

8. How refunds are paid

Ask for a refund by writing to connect@finipe.com with a subject line beginning “Refund —” and your invoice number. We acknowledge within forty-eight (48) hours and tell you our decision, with reasons if we decline. An approved refund is returned to the original payment method; your bank or card issuer may take further time to show it. We issue a GST credit note for the refunded amount under the Central Goods and Services Tax Act, 2017. Tax that you deducted at source was never paid to us, so we cannot refund it; we will co-operate in correcting the related tax filings.

9. Complaints

If you are unhappy with a decision under this policy, you may raise it with our Grievance Officer, Veerendra Kumar, at connect@finipe.com, as described in section 18 of our Terms & Conditions. Postal correspondence: Finipe Ventures Private Limited, 21, 6th Floor, Bhamashah Techno Hub, Jhalana Dungri, Malviya Nagar, Jaipur, Rajasthan 302017, India.